Effective Date: February 19, 2025
Kings Grand Hotel (“we,” “our,” or “us”) is committed to protecting the privacy of our guests and website visitors. This Privacy Policy outlines how we collect, use, and safeguard your personal information in compliance with applicable Sri Lankan laws.
1. Information We Collect
We collect the following types of personal information when you interact with us:
1.1 Information You Provide:
- Name, address, email address, phone number, and other contact details.
- Payment details (e.g., credit or debit card information) during bookings.
- Preferences and special requests related to your stay.
1.2 Automatically Collected Information:
- IP address, browser type, operating system, and browsing behavior on our website.
- Cookies and tracking technologies to improve user experience and website performance.
1.3 Third-party Data:
- Information received from third-party booking platforms such as Booking.com when you make a reservation through them.
2. How We Use Your Information
We use your personal information for the following purposes:
2.1 To process bookings and provide hotel services, including reservations, check-in, and check-out.
2.2 To communicate with you regarding your booking, special requests, or promotional offers.
2.3 To enhance our website’s functionality and improve your user experience.
2.4 To comply with legal and regulatory requirements.
2.5 To ensure the security of our guests and property.
3. Sharing of Information
We do not sell your personal information to third parties. However, we may share your information in the following circumstances:
3.1 Service Providers:
- With trusted third-party vendors, such as payment processors, IT support, and marketing service providers, for operational purposes.
3.2 Legal Compliance:
- If required by law, regulation, or government request, or to protect the rights and safety of our guests, employees, or property.
3.3 Third-party Booking Platforms:
- When bookings are made via platforms like Booking.com, your information will also be subject to their privacy policies.
4. Cookies and Tracking
4.1 We use cookies and similar technologies to enhance your browsing experience on our website. These technologies collect information about your preferences, device, and interaction with our site.
4.2 You may disable cookies through your browser settings, but this may limit certain functionalities of our website.
5. Data Security
5.1 We implement industry-standard measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
5.2 Despite our efforts, no method of transmission or storage is 100% secure. By providing your information, you acknowledge and accept these risks.
6. Retention of Information
6.1 We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
7. Your Rights
Under Sri Lankan law, you have the following rights:
7.1 Access: To request access to the personal information we hold about you.
7.2 Correction: To update or correct inaccuracies in your personal information.
7.3 Deletion: To request the deletion of your personal information, subject to legal or contractual obligations.
7.4 Objection: To object to the processing of your personal information for marketing or other purposes.
To exercise your rights, please contact us using the details provided below.
8. Third-party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
9. Children’s Privacy
Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such data being collected, we will delete it immediately.
10. Changes to This Privacy Policy
We reserve the right to update or amend this Privacy Policy at any time. The latest version will be posted on our website with the “Effective Date” updated accordingly.
11. Contact Us
For questions or concerns about this Privacy Policy, please contact us:
- Email: kingsgrandhotel@gmail.com
- Phone: +94 112 342 434
- Address: Kings Grand Hotel, 130 Sri Kathiresan St, Colombo 01300, Sri Lanka.
By using our services or accessing our website, you agree to the terms outlined in this Privacy Policy.